Free Local Vehicle Collection & Return
Getting a car to the garage shouldn’t cost you half a day. We offer free local collection and return — from your home or workplace.
Available by arrangement within approximately five miles of our Sunbury-on-Thames workshop. Further afield? Just ask us.
How collection works
Tell us the address and when the car is available. We collect, carry out the agreed work, keep you updated and return it.
Five miles is a guide rather than a hard boundary — if you’re a little further away, ask.
What we check
- Collection address and timing
- Keys and access
- Work required
What we can do
- Collection from home or work
- Return after the work
- Updates throughout
How it works
The process
- 01
WhatsApp your postcode and the work needed.
- 02
We agree a collection time.
- 03
We collect and carry out the work.
- 04
We return the car.
Why The Factory
Main-dealer capability, independent service
A Master Technician-led workshop with seven mechanical ramps, a dedicated MOT ramp and dealer-level diagnostics. Faults are shown to you and additional work is quoted before it goes ahead.
We stand behind the work we carry out. Parts and workmanship are covered in accordance with your statutory rights and any applicable manufacturer or supplier warranty. Please ask us for details relevant to your repair.
- Local team in Sunbury-on-Thames
FAQs
Free Local Collection & Return: your questions answered
How far from The Factory do you collect for free?
Approximately five miles, by arrangement. Further afield? Just ask.
Can you collect my car from work?
Yes — home or workplace.
Do you return the vehicle after the work is finished?
Yes, collection and return are both included.
Can you collect from slightly more than five miles away?
Often, yes. Ask us with your postcode.
Is collection available for every job?
It’s available by arrangement and subject to scheduling.
What if my vehicle requires recovery rather than normal collection?
If the car isn’t driveable, we can arrange recovery through our recovery partner.
Related services
24/7 Vehicle Recovery
24/7 UK-wide recovery arranged through our recovery partner.
Car Servicing
Servicing to the manufacturer schedule for all makes and models, petrol to full EV.
Class 4 MOT
DVSA-authorised Class 4 MOT testing on site, on our dedicated MOT ramp.
Need help with free local collection & return?
Send your registration and a quick description on WhatsApp, or call the workshop.
The Factory, Harris Way, Sunbury-on-Thames TW16 7EL